🔐 PRIVACY POLICY

Effective Date: 22 February 2026
Website: https://hublum.com
Business Name: Hublum
Legal Status: Sole Trader registered in England and Wales
Contact Email: support@hublum.com

1. Who We Are

Hublum is a sole trader business registered in England and Wales providing remote BMW / MINI coding services through secure digital backup file editing.

For the purposes of UK data protection law (UK GDPR), Hublum acts as the Data Controller of your personal data.

If you have any questions regarding this Privacy Policy, you may contact us at:
📧 support@hublum.com

2. What Data We Collect

We may collect and process the following categories of data:

Personal Information

  • Full name

  • Email address

  • Billing information

  • IP address

Order Information

  • Purchased services

  • Transaction details

  • Payment confirmation

Technical Data

  • Browser type and version

  • Device type

  • Operating system

  • Website usage data

Cookies

  • Session cookies

  • Functional cookies

  • Analytics cookies (where consented)

Uploaded Files

  • Backup files (.BUP) uploaded via the secure customer portal

  • Vehicle-related technical configuration data contained in those files

Backup files may contain vehicle configuration information and may include technical identifiers associated with the vehicle.
We do not intentionally collect personal data within such files and process them strictly for service delivery purposes.

We do not intentionally collect sensitive personal data.

3. How We Use Your Data

We process personal data to:

  • Provide and deliver the ordered digital service (including file processing and delivery)

  • Process secure payments

  • Communicate regarding orders and support

  • Deliver edited configuration files

  • Improve website functionality and performance

  • Prevent fraud and misuse

  • Comply with legal and accounting obligations

4. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases:

  • Contractual necessity – to provide services you have purchased

  • Legal obligation – accounting and tax requirements

  • Legitimate interest – service improvement, fraud prevention, website security

  • Consent – where required (e.g., analytics or marketing communications)

5. Payment Processing

Payments are processed securely via third-party providers such as:

  • Stripe

  • PayPal

We do not store full payment card details on our servers.
Payment data is processed directly by the respective provider under their own privacy policies.

6. File Storage & Data Retention

Uploaded backup files are stored securely and access is restricted.

Backup files are retained only for as long as necessary to complete the service and may be securely deleted after service completion unless required for dispute resolution, fraud prevention, or legal obligations.

Order and transaction records may be retained for up to 6 years, as required by UK tax and accounting laws.

7. Immediate Digital Service Processing

When you purchase a digital file modification service, we may begin processing your uploaded files without delay in order to fulfil the service efficiently.

Personal data and uploaded vehicle configuration files are processed strictly for the purpose of providing the purchased service.

8. Data Sharing

We do not sell personal data.

We may share data with:

  • Payment processors

  • Secure hosting providers

  • IT service providers

  • Legal or regulatory authorities (if required by law)

All service providers are required to protect personal data appropriately and act in compliance with UK data protection law.

9. International Transfers

Where personal data is transferred outside the UK, we ensure that appropriate safeguards are in place, including the use of International Data Transfer Agreements (IDTA) or other approved mechanisms under UK GDPR.

10. Data Security

We implement appropriate technical and organisational security measures, including:

  • SSL encryption

  • Secure server infrastructure

  • Restricted access controls

  • Strong authentication procedures

  • Regular security monitoring

However, no online transmission can be guaranteed to be completely secure.

11. Your Rights (UK GDPR)

Under UK data protection law, you have the right to:

  • Access your personal data

  • Request correction

  • Request erasure

  • Restrict processing

  • Object to processing

  • Request data portability

To exercise your rights, contact:
📧 support@hublum.com

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://ico.org.uk

12. Automated Decision-Making

We do not engage in automated decision-making or profiling that produces legal or similarly significant effects.

13. Cookies

We use cookies for:

  • Essential website functionality

  • Shopping cart operation

  • Secure login sessions

  • Customer portal access

  • Analytics (where enabled and consented)

For more information, please see our Cookie Policy.

14. Third-Party Links

Our website may contain links to external websites.
We are not responsible for the privacy practices of those third parties.

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes.

The latest version will always be published on this page.

 

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